Delivery & Returns

Delivery and Returns Information

Delivery Charges

Standard Delivery

*EUROPE 1: FRANCE, BELGIUM, NETHERLANDS, GERMANY
*EUROPE 2: DENMARK, ITALY, SPAIN, PORTUGAL, NORWAY, SWEDEN, GREECE, SWITZERLAND, REST OF EUROPE.

Express Delivery

AN ADDITIONAL CHARGE OF £5.OO WILL APPLY.

Shipping Times

Standard Delivery

Express Delivery

SIGNING FOR YOUR DELIVERY

YOUR SIGNATURE IS NORMALLY REQUIRED ON DELIVERY OF ORDERS. WE THEREFORE RECOMMEND THAT PARCELS BE SENT TO A WORK ADDRESS (WHERE CONVENIENT).

REFUNDS FOR UK & EUROPEAN CUSTOMERS

WE GUARANTEE TO REFUND ANY ITEM YOU ARE NOT COMPLETELY HAPPY WITH, IF YOU RETURN IT TO US WITHIN 14 DAYS OF RECEIVING. ITEM(S) SHOULD BE RETURNED UNWORN AND IN PERFECT CONDITION, WITH TAGS STILL ATTACHED. RETURNS THAT ARE DAMAGED, SOILED OR RETURNED WITHOUT THEIR ORIGINAL TAGS MAY NOT BE ACCEPTED AND SENT BACK TO THE CUSTOMER.

REFUNDS WILL BE CREDITED BY YOUR ORIGINAL METHOD OF PAYMENT.

PLEASE SEND BACK THE ITEM(S) USING THE POST OFFICE AND ENSURE YOU POST IT USING THEIR SIGN FOR DELIVERY SERVICE AND RETAIN PROOF OF POSTING. WE CANNOT MAKE A REFUND SHOULD THE PARCEL GO MISSING.

YOUR REFUND WILL BE PROCESSED ONCE THE GOODS HAVE BEEN RECEIVED AND INSPECTED. PLEASE NOTE THAT IT MAY TAKE 2-3 WORKING DAYS FOR REFUNDS TO SHOW IN YOUR ACCOUNT.ITEM(S) RETURNED WILL SHOW ON YOUR STATEMENT AS A REFUND/CREDIT FROM STARMELA.COM. IF THE ORIGINAL CARD USED EXPIRES BEFORE WE PROCESS YOUR REFUND, PLEASE CONTACT US WITH YOUR NEW CARD DETAILS.

REFUNDS FOR OTHER INTERNATIONAL CUSTOMERS

UNFORTUNATELY WE CURRENTLY DO NOT OFFER REFUNDS OR EXCHANGES ON ITEMS BOUGHT IN ASIA, SOUTH AMERICA, MIDDLE EAST, AUSTRALIA AND THE US, WITHOUT EXCEPTION. WE ARE SORRY FOR ANY INCONVENIENCE THIS MAY CAUSE