Delivery charges are determined by how many items you order and where your order is delivered.
| EU* | Non-EU |
| 1 Item | £5.00 | £15.00 |
| 2-9 Items | £10.00 | £15.00 |
| 10+ Items | Free | £25 |
Shipping Times
Approximate times (after payment has been received).
UK 1-2 Days
France, Belgium, Netherlands 2-3 Days
Denmark, Italy, Spain, Portugal, Germany and other Western Europe 4-7 Days
Eastern Europe 4-8 Days
Middle East 5-8 Days
North America 8-10 Days
Asia / Australia / New Zealand 8-12
Signing for delivery
Your Signature is normally required
on delivery of orders. We therefore
recommend that parcels be sent to to
a work address (where convenient).
* Members of the EU Fiscal Area for VAT purposes: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Hungary, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Note: does not include Channel Islands, Canary Islands, Gibraltor, Faroe Islands, Greenland, Vatican City, Andorra, San Marino.
Uk and European customers - We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
Please send the item(s) back using the Post Office and make sure that you post it using their sign for delivery service so that you have proof of posting the goods as without this we can not refund you should the package go missing.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned will show on your statement as a refund / credit from starmela.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on starmela.com in Australia, Japan, Brazil, Dubai and America without exception. We are sorry for any inconvenience this may cause you.